Kidney Care Physicians LLC

Patient Education

Requesting Prescription Refills

If you are in need of a refill for your prescription medication that was prescribed by one of Kidney Care Physicians LLC providers;

  1. Please contact your pharmacy and request the refill,
  2. Your pharmacy will contact our office with the refill request,
  3. Your physician’s medical assistant will either contact your pharmacy for approval or contact you if they have any questions.

Please kindly request all of your refills with your pharmacy in a timely manner as it may take our office up to 2 business days to process your request and contact the pharmacy for approval.

Calling Kidney Care Physicians

 If you have any questions about your medical care with one of our physicians please call 503-561-8565.  Please have the following information for the reception desk to help correctly transfer your call; name, date of birth, if you are a dialysis patient which unit you are a patient at, and a brief reason why you are calling.  Your call will be transferred to a medical assistant; if that medical assistant is unavailable you will be automatically transferred to a secure voicemail to leave a detailed message.  As our office strives to return phone calls within the same business day depending upon the office schedules or question please kindly allow 48 hours for our medical assistants to return your phone call.  If you are having a medical emergency please do not wait call 911 immediately.

Appointments

 Our policy is to call patients one day before their appointments to remind them of the date and time.  Appointment time is limited and missed appointments prevent other ill individuals from getting timely appointments.  Therefore our office requests that you call us 24 hours prior to your appointment if you are unable to keep your appointment.  If we do not receive a call and you miss your appointment there may be a fee assessed to your account for the missed appointment.  If you have any questions please see our Missed or Late Appointment Policy form.

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